GETANEĀ® Shipping Policy

Thank you for shopping with GETANEĀ®. We are committed to processing and delivering your order as quickly and efficiently as possible.

Free Shipping

We offer FREE Standard Shipping on all orders of US$30 or more.

For orders under US$30, shipping charges will be calculated and displayed at checkout based on your delivery location and selected shipping method.

Order Processing

  • Orders are typically processed within 1ā€“2 business days after payment has been confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak shopping seasons or promotional events, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

Estimated Delivery Time

Estimated delivery times vary depending on your destination and shipping method.

Typical delivery times are:

  • United States: 3ā€“7 business days
  • Canada: 5ā€“10 business days
  • Europe: 7ā€“15 business days
  • Australia & New Zealand: 7ā€“15 business days
  • Other international destinations: 7ā€“20 business days

Please note that these are estimated delivery times only and are not guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can track your shipment at any time using the following tracking website:

Ā https://t.17track.net/en

Simply enter your tracking number to view the latest shipping status and delivery updates. Tracking information may take up to 24ā€“48 hours to appear after your order has been shipped.

Shipping Delays

While we work with reliable shipping carriers, delays may occasionally occur due to:

  • Customs inspections
  • Severe weather
  • Carrier delays
  • High shipping volumes
  • Public holidays
  • Other circumstances beyond our control

GETANEĀ® is not responsible for delays caused by shipping carriers or customs authorities.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

GETANEĀ® is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping information, please contact us immediately. We will do our best to update your order before it is shipped.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the damaged package or product (if applicable)

Our support team will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: getane.com@gmail.com

Please include your order number so we can assist you as quickly as possible.