At GETANEĀ®, your satisfaction is important to us. We stand behind the quality of our products and strive to provide a safe and reliable shopping experience.
Because GETANEĀ® products are personal intimate health products, our return policy is designed to protect the safety and hygiene of all customers.
Returns
We accept returns within 30 days of delivery for eligible items.
To qualify for a return, the product must:
- Be unopened and unused
- Remain in its original sealed packaging
- Be in resalable condition
- Include all original accessories and packaging (if applicable)
For hygiene and safety reasons, we cannot accept returns of any products that have been opened, used, or have damaged protective seals.
Non-Returnable Items
The following items are not eligible for return:
- Opened condom packages
- Individual condoms removed from the original packaging
- Products with broken or damaged seals
- Used products
- Gift cards
- Clearance or final sale items (if applicable)
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photos of the product and packaging
After reviewing your request, we will gladly offer one of the following:
- A replacement product
- A full refund
- Store credit (where applicable)
Refunds
Once your return has been received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5ā10 business days.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Return Shipping
If the return is due to our error (such as receiving the wrong item or a defective product), GETANEĀ® will cover the return shipping costs.
For all other approved returns, customers are responsible for return shipping expenses.
Original shipping charges are non-refundable unless the return is the result of our mistake.
Order Cancellation
Orders may be canceled before they have been processed for shipment.
Once an order has been shipped, it cannot be canceled. If the item qualifies under this Return & Refund Policy, you may request a return after delivery.
Exchanges
For hygiene reasons, we do not offer direct exchanges.
If you received a defective or incorrect item, please contact our customer support team, and we will gladly arrange a replacement or an appropriate resolution.
Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with your order, please contact us:
Email: getane.com@gmail.com
To help us process your request as quickly as possible, please include your order number and a brief description of your inquiry.